TWS x WSW Basketball Shorts Black

At TrenchWork Sports, we are committed to providing you with a seamless shopping experience and ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please read our refund and return policy carefully.

Refund Eligibility

We offer a 30-day refund policy for most items from the date of purchase. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as you received it. Items that are damaged, altered, or not in their original packaging may not be eligible for a refund.

Return Process

• Contact our Customer Support: If you wish to initiate a return, please contact our customer support team at info@trenchworksports.com within 30 days of receiving your order. Please provide your order number and details about the item you wish to return.

• Return Authorization: Our customer support team will guide you through the return authorization process and provide you with instructions on where to send the item.

• Package Your Item: Carefully package the item in its original packaging to prevent any damage during transit. Include the original receipt or proof of purchase.

• Send the Item: Once you receive return authorization, ship the item to the address provided by our customer support team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Refund Process

• Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.

• Refund Issuance: If the item is approved for a refund, we will initiate the refund process. Refunds will be processed to the original payment method used during the purchase.

• Processing Time: Please allow 7-10 business days for the refund to be processed. The time it takes for the refund to be reflected in your account may vary depending on your bank or credit card company.

Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Downloadable software or digital products
• Perishable goods
• Personalized or customized items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund for the damaged or defective item.

Contact Us

If you have any questions or concerns regarding our refund and return policy, please feel free to contact our customer support team at info@trenchworksports.com.

Please note that this policy is subject to change without notice. It is recommended to review our policy whenever making a purchase.

At TrenchWork Sports, we strive to provide you with a smooth and efficient shipping experience. Please read the following shipping information to understand our process, estimated delivery times, and related details.

Processing Time

After your order is placed, our team will typically process and prepare it for shipping within 1-2 business days. Please note that during peak seasons or special promotions, processing times may be slightly extended.

Shipping Methods

We offer a variety of shipping methods to cater to your needs. The available options will be presented during the checkout process. These options may include standard shipping, expedited shipping, and overnight shipping.

Estimated Delivery Times

Delivery times vary depending on the shipping method selected and your location. Please note that the estimated delivery times provided are in business days (Monday through Friday, excluding holidays).

• Standard Shipping: Estimated delivery within 5-10 business days.
• Expedited Shipping: Estimated delivery within 2-5 business days.
• Overnight Shipping: Estimated next business day delivery for orders placed before the specified cutoff time.

Shipping Costs

Shipping costs are calculated based on the selected shipping method, destination, and the weight/size of the items in your order. Shipping costs will be displayed during the checkout process before payment is finalized.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status of your order and its estimated delivery date.

International Shipping

We offer international shipping to many countries. International shipping times and costs vary based on the destination. Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient.

Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders shipped to incorrect or incomplete addresses.

Order Status Updates

You can check the status of your order at any time by logging into your account on our website or contacting our customer support team at info@trenchworksports.com.

Questions or Concerns

If you have any questions or concerns about shipping or delivery, please don't hesitate to contact our customer support team at info@trenchworksports.com. We are here to assist you!

Please note that this shipping information is subject to change without notice. It is recommended to review this information whenever placing an order.